Review of security procedures and hardware
Do not fix what is not broken Camera observation is often an underestimated
part of the job of a security guard but it requires more skills since human
behavior must be seen through a lens.
Why is it that some can positively influence the situation in the blink
of an eye and others can only do so with difficulty or even not at all? An
important characteristic of behavior is that it always occurs out of a certain
personal need or desire. A success factor in dealing with this behaviour is the
principle of 'compassion instead of opposition'. Of course, the student always
decides for himself whether and how he reacts to the behavior of others. After
the training, the student has tips, tools and ideas to consciously choose
effective behavior in response to everyday undesirable behaviors.
Attention is paid to the human, emotional side of dealing with
aggression. For example, a tension control exercise is used. This exercise
consists of 'getting used' to the pressure and tension that one can experience
during aggression in a safe environment. We do this by giving practical tips
and letting the students try these tips during the practical simulations in the
course room.